Privacy Policy
Last updated: September 2026
Fuerte Efoil S.L. (“Efoil Fuerte”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website https://efoil-fuerte.com, contact us, or make a booking with us.
1. Data Controller
The data controller responsible for the processing of your personal data is:
Fuerte Efoil S.L.
Trading as: Efoil Fuerte
Registered office: Calle Picon 1B, 35627 La Pared
Fuerteventura, Canary Islands, Spain
NIF/CIF: [NIF/CIF]
Phone: +34 601 573 325
Email: info@efoil-fuerte.com
Website: https://efoil-fuerte.com
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following personal data:
- First and last name
- Email address
- Telephone number
- Booking and activity information
- Date and time of your booking
- Number of participants
- Information necessary to organise and provide the booked activity
- Communications you send to us
- Payment and transaction information where necessary to process your booking
- Technical information such as IP address, browser type, device information and website usage data
- Cookie and similar tracking information, where applicable and subject to your consent
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Your Data
We may collect personal data when you:
- make a booking;
- contact us by email, telephone or other communication channels;
- use our website;
- submit a contact or enquiry form;
- interact with our website or booking system;
- voluntarily provide information to us.
Some information may also be collected automatically when you use our website, for example through cookies and similar technologies.
Further information about cookies is provided in our Cookie Policy.
4. Purposes of Processing
We may process your personal data for the following purposes:
Booking and Service Provision
To process and manage bookings, communicate with you regarding your activity, organise the service and provide the booked efoil experience.
Customer Communication
To respond to enquiries, requests, questions, complaints and other communications.
Payments
To process payments, refunds and other transactions associated with your booking.
Website Operation
To operate, maintain, secure and improve our website and its functionality.
Legal Obligations
To comply with legal, accounting, tax, regulatory and other obligations applicable to us.
Fraud Prevention and Security
To protect our website, systems, business and customers against fraud, abuse, security threats and other unlawful activity.
Marketing
Where permitted by applicable law and, where required, with your consent, we may use your contact details to send promotional communications about our services.
You can unsubscribe from marketing communications at any time.
Website Analytics
Where you have given the required consent, we may use analytics services to understand how visitors use our website and improve our services and online presence.
5. Legal Basis for Processing
Depending on the circumstances, we process personal data on the following legal bases under the General Data Protection Regulation (GDPR):
- Performance of a contract: where processing is necessary to process and manage your booking and provide the requested service.
- Legal obligation: where processing is necessary to comply with applicable legal or regulatory requirements.
- Legitimate interests: where processing is necessary for purposes such as website security, fraud prevention, administration and improving our services, provided that these interests are not overridden by your rights.
- Consent: where you have voluntarily given consent, for example for certain cookies, analytics or marketing activities.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Booking and Third-Party Services
We may use third-party providers to operate our website, process bookings, payments and communications, or provide technical services.
These providers may process personal data on our behalf or independently, depending on the service involved.
Our website may use services such as:
- FareHarbor or another booking platform used to manage reservations and activities;
- payment service providers to process payments;
- Hostinger for website hosting and related technical infrastructure;
- Google services, such as Google Maps, Google Analytics or other Google services, where applicable;
- YouTube or other video services where embedded content is used;
- CookieYes or another consent-management platform to manage cookie preferences and consent.
The specific third-party services used on the website may change over time. Where required, appropriate contractual, technical and organisational measures are used to protect personal data.
7. Hosting
Our website is hosted by Hostinger.
When you visit our website, technical information may be processed by our hosting provider as necessary to deliver, secure and maintain the website.
This may include IP addresses, access times, browser information, device information and technical log data.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation and security of the website, while others may be used for analytics, functionality or other purposes.
You can manage your cookie preferences through our cookie consent banner. Where required by law, non-essential cookies will only be activated after you have provided the appropriate consent.
Cookie Policy
What are cookies?
How do we use cookies?
Types of cookies we use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
Uncategorised
Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.
Manage cookie preferences
You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.
Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using a different web browser, please refer to its official support documentation.
9. Google Services
Where applicable, our website may use Google services such as Google Maps, Google Analytics or other Google technologies.
Depending on the service and applicable legal requirements, Google may process information such as IP addresses, device information, browser information and website usage data.
Non-essential Google services that require consent will only be activated where the appropriate consent has been provided.
Further information about Google’s privacy practices can be found in Google’s own privacy documentation.
10. Embedded Content and External Links
Our website may contain embedded content or links to third-party websites and services, such as social media platforms, video providers, maps or booking services.
When you interact with such content, the relevant third party may collect information according to its own privacy policy.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
11. Social Media
We may maintain profiles or provide links to social media platforms such as Instagram.
If you interact with our social media profiles or content, the respective platform may process your personal data according to its own privacy policy.
Our website may also contain social media links or embedded content.
12. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Booking and transaction information may be retained for as long as necessary to fulfil contractual, accounting, tax and legal obligations.
Where personal data is no longer required, it will be deleted or anonymised where reasonably possible.
13. Data Sharing
We do not sell or rent your personal data.
We may share personal data with:
- service providers necessary to operate our business and provide our services;
- booking and payment providers;
- hosting and technical service providers;
- professional advisers where necessary;
- public authorities or other recipients where required by law.
Third-party providers will only receive information that is necessary for the relevant purpose, where applicable.
14. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place as required by applicable data protection law, such as an adequacy decision or appropriate contractual safeguards.
15. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
16. Your Data Protection Rights
Under applicable data protection law, including the GDPR, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data where legally applicable;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details provided below.
You also have the right to lodge a complaint with the competent data protection authority.
In Spain, the relevant authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
17. Children’s Privacy
Our services may be available to minors subject to the applicable age and participation requirements of the relevant activity.
We do not knowingly collect personal data from children through our website for purposes unrelated to providing our services.
Where a booking involves a minor, the booking and provision of the activity may require the involvement or consent of a parent or legal guardian, as applicable.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.
The latest version will always be published on this page with the corresponding “Last updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Fuerte Efoil S.L.
Trading as: Efoil Fuerte
Fuerteventura, Canary Islands, Spain
Phone: +34 601 573 325
Email: info@efoil-fuerte.com
Website: https://efoil-fuerte.com